Terms of Use
Zenterex has a Worldwide Distributor Network and is committed to fulfilling your order quickly and accurately.
Prices are shown in Pounds Sterling net, inclusive of taxes and packed ex-works. Overseas orders are priced ex-works. At Zenterex we do our utmost to ensure our prices stay current but reserve the right to change prices without prior notice. Written price quotations, when requested, are valid for 30 days. We encourage our customers to explore our website at www.zenterex.com
Orders, in principle, are shipped on the day received. If you have any special requirements, or you require written confirmation of your order, delivery at a special address or a consolidated delivery, please mention this clearly on your order. Any special packaging or special freight methods requested, or otherwise, will be subject to an additional charge, which will be added to the invoice.
Please contact us before sending goods back to us. Zenterex will not accept returned goods without the prior authorisation of our sales department.
Customer rejection or refusal of delivery or non collection of an order from a specified collection point may be subject to additional courier return and handling costs and these will be subtracted from total refund applied to the order when the order is returned and received back. Zenterex accepts no liability for any such courier handling and return costs and these will be incurred in whole by the customer as a result of the failure to take delivery.
Zenterex has no liability on courier return timeframes in the case of refusal or failure to take delivery as these will be subject to individual courier terms and holding periods.
Zenterex considers that its customers are suitably qualified to work with chemicals and associated reagents. Working with chemicals requires a responsible attitude from the user as well as from the purchaser. Zenterex cannot take responsibility for the application of our products. If you require specific product or safety information, please contact our sales office.
All references to literature data, companies, researchers, patents or methods are given solely as information and as such Zenterex cannot be held responsible for the accuracy or otherwise of this information.
Zenterex considers that its customers will check their compliance with all legal obligations regarding the purchasing, importing, stocking and usage of all products including chemicals they order. Zenterex do not accept responsibility for these issues.
For certain chemicals we may ask the buyer to provide written confirmation that the chemical will neither be purchased nor resold for an improper use.
Please note that there may be local regulations in your country, that may influence the above written terms & conditions. Therefore, please contact your local distributor or Zenterex direct for more details.
By using the website, products and services offered by zenterex.com (“the company”), or when communicating with the company in order to enquire or discuss ordering, you are agreeing to these terms in their entirety. The company reserves the right to alter these terms from time to time without prior notice.
All products are sold for research purposes only. They are strictly not for any form of in-vivo research or experimentation.
You agree that you will not hold the company liable for any harm resulting from improper use of any products sold. It is your responsibility to check that the contents of your order are legal to import, possess, and use for your intended purpose in your country or region. The company accepts no responsibility for any orders, or action taken in relation to the purchase or importation thereof. Any products sold by the company are not intended for purchase, possession or use by any persons under the age of 18, by placing an order and accepting our terms & conditions you declare that you are not under this age-limit, nor are you ordering on behalf of, or for supply to any persons who are. By ordering, you are confirming that that you are a bonafide research institute, a research scientist, or a student of chemistry. All materials are supplied strictly for laboratory research use only, primarily receptor agonsit testing and GC/MS reference, in well-equipped facilities, with all necessary safety equipment and procedures in place.
You also agree that you will undertake a risk assessment of the compounds and the way in which they are intended to be utilised, and will not proceed with, or allow, any actions to be taken which could cause damage or increased risk or harm of any kind to any persons or property. You agree that you will implement strict procedures covering both handling and use of the substances within your organisation or facility, in order to prevent any improper usage or harm. You will acquire all necessary safety information prior to ordering, and label all materials as required.
The company reserve the right to refuse service to anyone who is suspected of misuse of their products, with a cancellation and refund being given in this event if an order has been paid for but not shipped. Users will be banned from the site in this case.
Patent disclaimer – All products are offered subject to patent restrictions in your territory. The Company does not warrant that the use or sale of the products delivered under will not infringe the claims of any European or other patent(s) covering the product itself or the use thereof in combination with other products or in the operation of any process.
The company accepts no responsibility for any packages once they have entered the postal system. The exception to this is when an order is made by a tracked shipping method such as Tracked/Recorded delivery and Special delivery – orders posted with the aforementioned services will be replaced and reposted free of charge in the event that they go missing, on confirmation by the Post Office/Royal Mail/3rd Party Courier.
Order rejections/refusals may be subject to any additional courier return/holding costs and will be refunded upon receipt of original goods as indicated by courier tracking information.
Orders seized by customs will not be refunded after they are sent – it is the responsibility of the customer to ensure that they have lawful authority and any licenses required to import and possess the products they are purchasing into their country, and to deal with their customs agents if an improper seizure is performed.
By accessing this website or engaging with the Company in communication, you agree to accept that these Terms are governed by and construed in accordance with the laws of England. You also accept the exclusive jurisdiction of the English Courts in relation to any dispute that may arise in connection with these Terms or your use of the Website or arising in any way from the Content.
If any terms of part of these terms are deemed unenforceable by a court of law, you confirm your acceptance completely that the remaining terms or parts of terms will remain valid and in force.
Further Terms
Zenterex takes pride of its online efforts and commitment in maintaining the highest possible standards of its product and services, greatly recognizes and all-out supports the customers as well as the users for their rights over the Site.
The Site intends to provide customers with an easy and convenient solution for online shopping. In contrary, www.zenterex.com promises no claims of medical or health advices. Consultation to a physician before engaging in any diet or exercise regime is highly recommended.
The material contents within the Site are intentionally designed for residents of the UK and USA. For this reason, all actions shall be subject to interpretation and evaluation in accordance to the UK/US law.
Acceptance of Terms of Use
The Terms of Use represent the entire agreement between Zenterex and its clients, superseding all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the content, product, or services provided by or through the Site, and subject to these Terms and Conditions. Acceptance of such terms is evidenced by using, visiting, or browsing the Site, without limitation or qualification.
Changes to the Terms of Use
Zenterex owns the right for changes, modifications, alterations or deletions of any content of these terms at any given time. Due to timely updates, clients are expected to occasionally visit this page to identify revisions to which they are bound. The current Terms and Conditions can be reviewed by clicking on its link at the bottom pages. Use of the Site before and after changes made, signifies acceptance, agreement and assent of the Terms of Use and are therefore bound to the existing rules.
Refund Policy
Zenterex operates a strict no-refund policy except in circumstances where an error has occurred on our part.
For bulk orders or orders containing high quantities of the same item, should an error occur that is demonstrably due to a mistake made by Zenterex (such as incorrect items, damages, or defects), we are more than happy to sort this out and handle it by offering a replacement or refund.
However, for single units or small orders, if the reason for the return is not our fault, or if the item is perfectly fine and the customer simply wishes to return it for no reason, we do not accept returns.
Refunds will only be issued where the goods supplied are demonstrably damaged, defective, or incorrect due to a mistake made by Zenterex. In such confirmed cases, the customer must notify us in writing at support@zenterex.com within 7 days of receipt of the goods, providing adequate photographic or documentary evidence to allow us to investigate the matter.
Where Zenterex confirms that the fault lies with us, we will, at our discretion, offer either a replacement of the affected product or a refund of the purchase price. Goods must remain unused and in their original condition and packaging unless the defect itself prevents this.
No refunds will be granted in any circumstances where the error originates from the customer. This includes, but is not limited to, ordering the wrong product, misunderstanding the nature or intended use of the product, providing incorrect delivery information, failure to collect or accept the delivery, or any situation where the product is refused, delayed, or seized due to customs intervention or regulatory issues beyond the control of Zenterex. In all such cases, responsibility rests solely with the customer.
Under no circumstances will Zenterex issue refunds for reasons unrelated to a proven company error. All sales are otherwise considered final upon dispatch.
Warranty and Guarantee
The product of Zenterex is sold at its present condition excluding any warranty or guarantee of any kind, expressed or implied. No warranty is involved as to merchantability or fitness for any specific purpose. The refund period described herein takes the absence of warranty period. Any conflict between sales or promotional materials and the ‘as is’ warranty shall be settled by the former’s dominance. The refund period is always longer than the warranty period should there be any.
Disclaimer of Warranty
Zenterex disclaims all warranties, expressed or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, or other violations of rights with the fullest extent permissible pursuant to applicable law. No liability or responsibility is assumed for any errors or omissions of the contents in the Site; any corrected defects; any failures, delays, malfunctions, or interruptions in the delivery of the any content on the Site; any losses or damages; or any conduct by users of the site, either online or offline. Zenterex does not warrant or represent the use or results of the use of the product or materials on the Site in terms of correctness, accuracy, reliability, or otherwise. The users/clients shall assume the entire cost of servicing, repair or correction.
Specific Disclaimers
All claims made by Zenterex, its clients or potential clients are understood and considered true to those who made the claims. If a purchase is made due to the claims of promotional materials, probability of not incurring the same results stated in the material is expected. The refund (subject to Zenterex’s refund policy) shall be claimed by the person who did not find the results effective.
Should there be any conflict between Zenterex’ Disclaimer and Claims caused by its sales and promotional materials, the Terms of Use and Purchase Agreement prevail except and unless Zenterex resolved to deliberate misleading of the clients resulting to material inequity. The purchasing client bears the sole responsibility to substantiate any suspected intentional deception committed by Zenterex which in specified ways has influenced the client to purchase the product on one or more occasions. The client shall make reimbursements to Zenterex of all court costs including but not limited to attorney’s fees, investigation costs and other litigation-related costs provided that the latter prevails in the case.
The product is subject for trial by the client within and until the refund period only. Dissatisfaction before the refund period expiration permits the client to request a refund from Zenterex subject to the rules and other relevant terms and conditions. The maximum amount of liability of Zenterex is the product’s purchase price regardless of the amount of damages claimed.
Rights for Discontinue of Sales or Customer Service
Zenterex contains the sole and absolute right to continue and/or discontinue the sale of its product at any time, for any reason, with or without notice, and subject only to the return policy stated herein. The same applies if the Site decides to discontinue its customer service to current or potential purchasers.
Rights for Discontinue of Sales or Customer Service
Zenterex contains the sole and absolute right to continue and/or discontinue the sale of its product at any time, for any reason, with or without notice, and subject only to the return policy stated herein. The same applies if the Site decides to discontinue its customer service to current or potential purchasers.
Intellectual Property
The Intellectual Property, also known as the exclusive property of Zenterex, includes but is not limited to, articles, other text, photographs, illustrations, graphics, product names, designs, logos, trademarks and the collection, arrangement, and assembly of all content, are protected by copyright, trademark, and other laws of the United Kingdom, as well as international conventions and the laws of other countries
Copyrights
Zenterex or its affiliates own the copyright of all materials on the Site. None of the material contents in the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form without prior consent written by Zenterex. The same rule holds true for electronic, mechanical, photocopying, recording, or otherwise, of the material contained in the Site.
The written copyright notice allows the Site visitors to view, copy, print, and download the materials on the Site for personal and non-commercial use but intended for informational purposes only. All contents, copies, or portions thereof, taken from the Site shall include the copyright notice.
The foregoing rights may be revoked at any time and may be subject to termination of rights. Immediate disposal shall be made by the users to all the downloaded and printed materials taken from the Site. Copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes shall be violated upon unauthorized use of any material contained in the Site.
Trademarks
The trademarks, service marks and logos (“Trademarks”) of Zenterex or its affiliate(s) displayed on the Site are either registered or unregistered and are used under license. The Trademark owner shall issue a written consent prior to granting, by implication, estoppels, or otherwise any license or right to use any Trademark displayed on the Site.
Prior written notice is required for use of Zenterex or any of the Trademarks for any advertising or publicity pertaining to distribution of materials on the Site. Additionally, approval in writing shall be sought before use of its name or any Zenterex logo and Trademarks as a “hot” link to any non-Zenterex Site.
Use of the Site provides you with no waiver and ownership rights to any Intellectual Property viewed through the Site. Zenterex shall aggressively enforce its maximum property rights of the law.
User Submissions
Zenterex or any of its affiliates possesses the freedom to use, without limitation, any comments, information, suggestions, messages, ideas, concepts, reviews, or techniques taken from any communication sent by its users/clients without any compensation, acknowledgement, or payment. The information may be used for manufacturing, developing, marketing, and selling products and services, and creating, modifying or improving the Site or other web sites. Any information posted on the Site, grants Zenterex with nonexclusive, royalty-free, worldwide, perpetual license to display, use, reproduce, or modify such information.
Limited Rights to Use
The Site grants its users a limited and non-exclusive license for viewing, printing or downloading of any content, graphic, form, or document. The license shall be used solely by the user either for personal or non-commercial use. Users are not allowed to modify, copy, distribute, transmit, display, perform, reproduce, publish, authorise, create derivative works from, transfer, or offer for sale any information contained in, or obtained from the Site.
Investigation and appropriate legal action, including civil, criminal, and injunctive redress, shall be taken against illegal and/or unauthorized uses of the Site which consist of collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited commercial email; using any information retrieval system, whether electronic or through other means, to reproduce any of the content of the Site other than for your personal use; and unauthorised framing or linking to the Site.
Site User Conduct
All users of the Site shall be 18 years of age or older. In connection to the use of the Site and content, users are not allowed to:
• Upload, post, e-mail, or otherwise transmit any:
• content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libellous, invasive of anyone’s privacy, hateful, or racially, ethnically, or otherwise illegal or objectionable;
• content that does not give any right to users to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);
• content that infringes any patent, trademark, trade secret, copyright, or other intellectual property right of any party;
• unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
• material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment
• Use the Site for any unlawful purpose;
• Interfere with or disrupt the services and content of the Site,
• Intentionally or unintentionally violate any applicable local, state, national, or international law.
Termination of access to the Site and use of its product and services may be performed by Zenterex subject to the compliance to the Terms of Use. False, inaccurate or incomplete information provided; engagement to any conduct that would otherwise harm any of Zenterex’s rights or interests in its Site, product, services, or other property; or for any or no reason, can all be grounds for termination without prior notice.
Limitations of Liability
Zenterex, its officers, managers, members, employees, attorneys or agents shall be liable (jointly or severally) under no circumstances, including but not limited to negligence for any direct, indirect, special, incidental or consequential damages of any kind. This statement includes but not limited to the use of products offered by Zenterex, data and profit loss on any theory of liability which may arise in or out of the connection with the ability or inability of the products offered by Zenterex or the materials on the Site. The fact remains true despite the advice given to Zenterex or any of its representatives of the possibility of such damages. Limitation and exclusion of incidental or consequential damages may not be applicable to everyone since some states do not allow such. Liability shall be limited to the fullest extent permitted by applicable law if any authority holds any portion of this section to be not enforceable.
All contents of the Site are copyrighted Zenterex © 2025