Return Policy

Zenterex operates a strict no-refund policy except in circumstances where an error has occurred on our part.

For bulk orders or orders containing high quantities of the same item, should an error occur that is demonstrably due to a mistake made by Zenterex (such as incorrect items, damages, or defects), we are more than happy to sort this out and handle it by offering a replacement or refund.

However, for single units or small orders, if the reason for the return is not our fault, or if the item is perfectly fine and the customer simply wishes to return it for no reason, we do not accept returns.

Refunds will only be issued where the goods supplied are demonstrably damaged, defective, or incorrect due to a mistake made by Zenterex. In such confirmed cases, the customer must notify us in writing at support@zenterex.com within 7 days of receipt of the goods, providing adequate photographic or documentary evidence to allow us to investigate the matter.

Where Zenterex confirms that the fault lies with us, we will, at our discretion, offer either a replacement of the affected product or a refund of the purchase price. Goods must remain unused and in their original condition and packaging unless the defect itself prevents this.

No refunds will be granted in any circumstances where the error originates from the customer. This includes, but is not limited to, ordering the wrong product, misunderstanding the nature or intended use of the product, providing incorrect delivery information, failure to collect or accept the delivery, or any situation where the product is refused, delayed, or seized due to customs intervention or regulatory issues beyond the control of Zenterex. In all such cases, responsibility rests solely with the customer.

Under no circumstances will Zenterex issue refunds for reasons unrelated to a proven company error. All sales are otherwise considered final upon dispatch.